Your privacy is important to Onroll so weʼve developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your personal information. We have developed processes and use secure technology to ensure that your personal information is only used for the express purpose of our business relationship. Onroll is not in the business of collecting and monetizing the data we generate from our clients. We increase online lead conversion and engagement for the clients that have deployed the Onroll service on their website and Facebook pages. As such, we never sell any information that we collect as part of this lead conversion process, and never share this data with any third party or public. Here are some of the data security measures and practices that we employ in order to secure any personal information we have:

• Agents handling the chats are managed directly by Onroll and no third parties are involved in service delivery.
• Chats are conducted over HTTPS
• Encryption hides chatter contact information from Agents
• Lead delivery that contains personal information is done via our secure, encrypted portal access system
• Lead contact information is encrypted in the portal
• Portal access is governed by strict role-based access controls, and access is monitored to ensure the integrity of data
• Only 4 senior people in our company have access to production servers and we monitor any access to our production servers.
• Only whitelisted IPs can access the admin portal and servers
• We implement and enforce role-based access controls for any access to personal information
• We use thorough data anonymization practices for any access to historical data
• We use thorough data anonymization practices for any access to historical data
• Web application firewall to track suspicious activity

Cookies

If you’re reading this, you probably know what cookies are. Little bits of information that make the web work properly. Some people use them for nefarious purposes – we don’t. We have two groups of cookies: ones we use on our site (as a Data Collector, per the GDPR) and ones we use as part of our service (as a Data Processor, per the GDPR).
On our website, we use Google Analytics and Hubspot.

Cookie Information

As part of our Service Data, the cookies we use are as follows:

Onroll_agent_alias_id:
Determines which agent has been selected for this invitation.

Onroll_invitation_closed:
Indicates whether the invitation was closed at least once.

Onroll_invitation_shown:
Whether the invitation was shown at least once.

Onroll_operator_id:
The real-world name ID of the person on the far end when in SAAS operator mode.

Onroll_profile_id:
Profile ID that determines what configuration of invitation should be shown.

Onroll_visitor_history:
Unique visitor ID for return visitors to give proper context of the previous chat.

Onroll_visitor_id:
The identifier for the visitor based on a server-side generator.

Onroll_chat_id:
Whether the windowed pop-up chat has successfully been started.

Onroll_chat_state:
Whether sounds are on/off.

Onroll_chat_sound_enabled:
Whether the chat is active/inactive.

Onroll_server_chatid:
If a chat has started, this is the id.

Onroll_has_windowed_chat_started:
Save as the chat_id, deprecated.

Onroll_visitorinfo_in_progress:
Whether the exit popup has been displaced.

Onroll_exitpopup_has_displayed:
Whether the visitor info data screen is currently shown.